Delivery and Returns


Delivery
If your delivery address is within the UK we charge a flat rate of £3.75 for First Class postage with the Royal Mail, which usually takes 2-3 working days.

However, if you want to guarantee next day delivery, we offer the Royal Mail Tracked 24 service. For orders placed between Monday and Thursday, we charge £7.25. For orders placed on Friday (guaranteed for delivery on Saturday), we charge a flat rate of £12.

For ROI, Western Europe, Scandinavia, Singapore, Hong Kong, United States, Canada, Australia and New Zealand we charge a flat rate of £10.00. We use a tracked Royal Mail service, and delivery times vary depending on destination, but we advise that you allow up to 14 days for delivery.
Please note that we cannot accept any liability in respect of Import Duties and Taxes that may be levied on International Orders. You can find further details about this in our Terms & Conditions.

For all other international orders or express options, please email Kemikids@gmail.com for information.

Returns
We hope you love your purchase - but if you're not happy please email us within 14 days of receipt of your parcel stating your order number (this can be found in the email sent out upon purchase) and the reason for your return. We will happily refund unworn items sent to us in their original packaging. We will reply to your email, providing a return address. Please return the item to us within 7 days. The refund will be credited to your original method of payment. Please note that delivery charges will not be refunded, and you'll be responsible for the cost of return postage.

We also recommend that you ask for a proof of postage and buy insurance from the service you use for return postage, as we are not responsible for return packages that fail to arrive.